Customer Experience Supervisor

Job summary
Lead a team that transforms lives and revolutionizes the customer experienceCustomer Care Supervisor at Serenity, a healthcare technology leaderEmpower individuals to take back their lives through cutting-edge treatments
Job seniority: entry level
Responsibilities
• Oversee intricate processes using data-driven insights• Manage performance metrics, policies, and procedures• Enhance customer service protocols• Provide coaching, feedback, and conduct performance evaluations• Foster a productive and achievement-oriented environment
Requirements
• At least 1 year of customer service supervisor experience• Background in a call center environment• Proficiency in identifying and measuring core competencies and performance metrics• Passion for supporting individuals facing health challenges• Ability to make sound decisions amidst competing priorities• Exceptional organizational skills• Driven and self-motivated• Exceptional customer service, communication, problem-solving, and de-escalation skills
Benefits
• Medical, Dental, Vision Insurance• Clear paths for growth and advancement• Competitive compensation• Generous PTO plus 10 major holidays off• 401K retirement plan• Employee Referral Program