Job Description:
As a Customer Care Specialist at Western Digital in Houston, Texas, you will be responsible for providing exceptional customer service and support to our clients. This part-time entry-level position requires individuals who are driven, adaptable, and possess excellent emotional intelligence. Your main duties will include responding to customer inquiries via phone, email, or chat, resolving customer issues in a timely and efficient manner, and documenting all interactions accurately.
Responsibilities:1. Respond to customer inquiries and provide information regarding products and services.2. Resolve customer issues and complaints with empathy and professionalism.3. Document all customer interactions and maintain accurate records.4. Escalate complex issues to the appropriate departments for resolution.5. Collaborate with cross-functional teams to improve customer satisfaction.6. Stay informed about product updates, promotions, and company policies.7. Maintain a positive and professional attitude at all times.
Requirements:1. High school diploma or equivalent.2. Excellent communication and interpersonal skills.3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.4. Strong problem-solving skills and attention to detail.5. Proficiency in Microsoft Office applications.6. Prior experience in a customer service role is a plus, but not required.7. Must be adaptable and able to work well under pressure.8. Emotional intelligence and the ability to empathize with customers.
Benefits:1. Employee discounts on Western Digital products.2. Dental insurance coverage.3. Company-provided equipment for remote work.
Working Environment:At Western Digital, we promote a work-life balance and prioritize employee well-being. Our team members enjoy a collaborative and supportive work environment where individuals can grow and succeed.
Deadline to Apply: May 25, 2024
Equal Opportunity Statement:Western Digital is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
