Job Description:
SoFi, a leading personal finance company, is seeking a Remote Customer Care Representative to join our team in San Antonio, Texas. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service. The ideal candidate will be reliable and adaptable, with strong research and strategic planning skills.
Responsibilities:1. Provide excellent customer service to assist clients with their inquiries, concerns, and requests via phone, email, and chat.2. Conduct thorough research to address customer issues and provide accurate and timely solutions.3. Collaborate with internal teams to resolve customer complaints and follow up to ensure customer satisfaction.4. Develop and implement strategic plans to improve customer service processes and procedures.5. Maintain accurate records of customer interactions and transactions in the company database.6. Adhere to company policies and procedures to ensure compliance with regulatory requirements.7. Continuously seek opportunities for personal and professional development to enhance job performance.
Requirements:1. Minimum of 4 years of experience in customer service or a related field.2. Excellent communication and interpersonal skills.3. Strong problem-solving and decision-making abilities.4. Proficiency in Microsoft Office and customer service software.5. Ability to work independently and as part of a team.6. Reliable internet connection and home office setup.7. Must be adaptable to changing work environments and processes.8. Prior experience in remote work is a plus.
Benefits:1. Company transportation for in-person meetings, as needed.2. Medical coverage for part-time employees.3. Company-provided equipment for remote work.
Working Environment:At SoFi, we encourage calculated risk-taking to drive innovation and progress. Our team is dedicated to providing exceptional customer care while fostering a culture of continuous improvement. As a Remote Customer Care Representative, you will have the opportunity to contribute to our mission of helping individuals achieve financial independence.
Equal Opportunity Statement:SoFi is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and fairness.
Deadline to apply: June 1, 2024
If you meet the requirements and are excited about the opportunity to join our team, we encourage you to apply for the Remote Customer Care Representative position at SoFi in San Antonio, Texas. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
