Customer Care Representative

Job Description:

Desktop Metal is seeking a part-time Customer Care Representative to join our team in Los Angeles, California. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service roles. The successful candidate will be driven and dedicated, with excellent communication and negotiation skills.

Responsibilities:- Handle customer inquiries via phone, email, and chat in a timely and professional manner- Provide product information and technical support to customers- Process customer orders and returns- Work closely with other team members to ensure customer satisfaction- Identify and escalate priority issues to the appropriate department- Keep accurate records of customer interactions and transactions

Requirements:- 3+ years of experience in customer service roles- Excellent communication and negotiation skills- Driven and dedicated attitude towards customer care- Ability to multitask and prioritize in a fast-paced environment- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent required, associate degree preferred

Benefits:- Relocation allowance for eligible candidates- Free food provided during work hours- Company equipment provided for work purposes

Working Environment:At Desktop Metal, we thrive in an energetic and rapidly evolving work setting. Our team is passionate about innovation and is committed to providing exceptional customer service. We value collaboration, creativity, and continuous improvement.

Deadline to Apply:Please submit your application by May 18, 2024.

Equal Opportunity Statement:Desktop Metal is an equal opportunity employer and does not discriminate on the basis of race, gender, religion, sexual orientation, or age. We encourage qualified candidates of all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.