Customer Care Representative

Job Description:

Amgen is seeking a dedicated Customer Care Representative to join our team in Dallas, Texas. In this entry-level position, you will be responsible for providing exceptional customer service to our clients. The Customer Care Representative will handle inbound and outbound calls, emails, and chats to assist customers with inquiries, issues, and feedback.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Resolve customer issues and complaints with empathy and efficiency- Provide product information and assistance to customers- Document all customer interactions and follow up as needed- Work collaboratively with other team members to ensure high customer satisfaction- Maintain a positive and proactive attitude towards customer care- Meet and exceed performance targets and goals

Requirements:- 1 year of customer service experience preferred- Driven and hardworking personality traits- Strong leadership and time management skills- Excellent communication and interpersonal abilities- Ability to multitask and prioritize in a fast-paced environment- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent required

Benefits:- Free food provided on site- Paid Time Off (PTO) for vacation, sick leave, and holidays- Life insurance coverage

Working Environment:At Amgen, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected. Join our team and be a part of an inclusive work environment that promotes collaboration and innovation.

Deadline to Apply:May 22, 2024

Equal Opportunity Statement:Amgen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.