Customer Care Manager - Remote Work

Job Description:

Gap is looking for a dedicated and adaptable Customer Care Manager to join our team on a part-time basis, working remotely from Washington, D.C., US. As a mid-to-senior level professional with at least 6 years of experience in customer care, you will be responsible for managing a team of customer care representatives and ensuring the highest level of customer satisfaction.

Responsibilities:- Oversee day-to-day operations of the customer care team, including managing schedules, training new employees, and resolving escalated customer issues.- Develop and implement strategies to improve customer satisfaction and retention rates.- Analyze customer feedback and data to identify trends and make recommendations for improvement.- Collaborate with other departments, such as marketing and sales, to ensure a seamless customer experience.- Monitor key performance indicators (KPIs) and track the team's performance against goals.- Conduct regular performance evaluations and provide feedback to team members.- Stay up-to-date on industry trends and best practices in customer care.

Requirements:- Bachelor's degree in business or a related field.- 6+ years of experience in customer care, with at least 2 years in a management role.- Strong emotional intelligence and persuasive skills.- Ability to work independently in a remote setting.- Excellent communication and interpersonal skills.- Experience with CRM software and other customer care tools.- Adaptable and able to quickly pivot in a fast-paced environment.

Personality Traits: Adaptable, DedicatedSoft Skills: Emotional intelligence, Persuasion

Benefits:- Joining Bonus- Retirement plan- Travel opportunities

Working Environment:At Gap, we embrace a culture that challenges norms and encourages bold thinking. As a Customer Care Manager, you will have the opportunity to lead a team of dedicated professionals while enjoying the flexibility of remote work.

Deadline to Apply: ********

Equal Opportunity Statement:Gap is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.