Overview
Customer Care Account Coordinator
Enjoy working around cars? Is Customer Service your special power? Our Vehicle Processing Center has an opening for a Customer Care Account Coordinator to help maintain the flow of vehiclesInterested? Read on to learn more.
Responsibilities
WHAT YOU'LL DO
Acting as the liaison for Wallenius Wilhelmsen to our customers and carriers:
Respond to customer service inquiries concerning account activities, priorities, and status
Coordinate account activities, priorities, and status with operations and carriers
Verify shipments, vehicle movement, and vehicle inventory
Performs daily, weekly, and monthly reporting on assignments, allocations, work orders and releases to carriers
Recommend new procedures and processes to increase productivity, responsiveness to customer needs, and streamline current practices
Qualifications
WHAT YOU'LL NEED Excellent written and verbal communication skills
Basic math and computer skills are required proficient in MS Excel, working knowledge of MS Windows and Word with emphasis on keeping organized Outlook files
EVEN BETTER IF YOU HAVE
One year of experience in customer service or inventory control procedures preferred
ABOUT YOU
Highly organized; customer service and attention to detail are your specialty
See yourself at Wallenius Wilhelmsen. We collaborate, we care, we challenge every day to keep the world in motion and transform logistics into a zero- emissions, carbon-free industry. Join us and make it happen!
ABOUT US
Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.
We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries. When added up, the effort of our global workforce keeps the world moving.
At Wallenius Wilhelmsen and across our businesses, salaries are determined by position, level, location, and similar factors. The pay or salary range listed on each job posting reflects the minimum and maximum projected rate of pay for the specific position across our United States locations. Equally as important, as a team member, individual earnings may consider knowledge, skills, abilities, work location and related factors. The current hourly pay for this position is $20.00-$22.00. Wallenius Wilhelmsen team members are also eligible for annual merit-based salary adjustments, and participation in competitive benefit programs. Some roles in the company may offer an additional annual bonus. Additional details on salary or pay ranges and benefits will be available through the interview and employment process. Salary or pay ranges are separate from bonus opportunities and/or benefit plans. At Wallenius Wilhelmsen benefits and perks listed here may vary depending on the nature of employment with Wallenius Wilhelmsen and the country work location. This role will have access to medical, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, basic and supplemental life insurance, and wellbeing benefits, among others. Full-Time U.S. based employees also receive scheduled paid holidays, floating holidays determined each year, as well as paid vacation and sick time.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION
We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. We recognize that Diversity, Equity, and Inclusion is central to our business outcomes because it touches every part of our operations and strategy. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.
