Job Description:
We are seeking a dedicated and energetic Customer Care Associate to join our team at Adobe in Charlotte, North Carolina. As a Customer Care Associate, you will be responsible for providing exceptional customer service and support to Adobe's clients. This role requires a high level of adaptability and critical thinking skills to effectively address customer inquiries and issues.
Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a professional and timely manner.2. Provide technical support for Adobe products and services, troubleshooting issues and offering solutions.3. Document customer interactions and resolutions accurately in the CRM system.4. Collaborate with cross-functional teams to address customer needs and ensure a positive customer experience.5. Identify patterns in customer inquiries and provide feedback to improve products and services.6. Assist with special projects and initiatives related to customer care and support.7. Meet and exceed key performance indicators related to customer satisfaction and response times.
Requirements:1. 3 years of experience in customer service or a related field.2. Strong communication skills and the ability to interact effectively with customers and colleagues.3. Excellent problem-solving skills and the ability to think critically under pressure.4. Experience with project management or coordinating teams is a plus.5. Energetic and adaptable personality traits are essential for success in this role.6. Bachelor's degree in a related field is preferred but not required.
Benefits:- Paid Time Off (PTO)- Dental insurance- Disability insurance
Working Environment:At Adobe, we strive to promote equality and fairness for all employees. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed.
Deadline to apply: May 24, 2024
Equal Opportunity Statement:Adobe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
