Customer Care Assistant

Job Description:

Consolidated Edison is seeking a dedicated and experienced Customer Care Assistant to join our team in Philadelphia, Pennsylvania. As a Customer Care Assistant, you will be responsible for providing exceptional customer service and support to our valued customers. This position is at the Associate Level and requires a minimum of 4 years of relevant experience.

Responsibilities:1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.2. Assist customers with account inquiries, billing questions, and service requests.3. Troubleshoot and resolve customer issues and complaints to ensure customer satisfaction.4. Escalate complex issues to the appropriate department for resolution.5. Maintain accurate and detailed customer records in the database.6. Collaborate with other team members to ensure a seamless customer experience.7. Conduct research and follow up on customer inquiries to provide thorough and accurate responses.8. Identify opportunities to improve customer service processes and procedures.

Requirements:1. Hardworking and resilient attitude with a strong work ethic.2. Excellent teamwork and communication skills.3. Ability to research and problem-solve effectively.4. Minimum of 4 years of experience in customer service or a related field.5. High school diploma or equivalent required, Bachelor's degree preferred.

Benefits:- Company transportation provided for easy commuting.- Disability insurance coverage for peace of mind.- Employee discounts on company products and services.

Working Environment:At Consolidated Edison, we focus on exceeding customer expectations and delivering delight with every interaction. Our team is committed to providing exceptional service and support to our customers in a friendly and professional manner.

Deadline to Apply:May 22, 2024

Equal Opportunity Statement:Consolidated Edison is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, gender, religion, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.