Customer Care Administrator

Job summary
The Customer Care Administrator provides support to ECRS customers and the ECRS Customer Care teamAssisting with sales procedures and administrative dutiesPlays a central role within the department to meet ECRS sales goals
Job seniority: entry level
Responsibilities
• Manage all administrative duties for the Customer Care team• Responsible for handling the complete ordering process for consumables and high-turn inventory orders• Review, update, and track the status of pending sales orders and return credits• Coordinate communications between customers and Customer Care team• Manage the Customer Care ticket queue• Assist with customer outreach efforts• Assist in identifying and implementing improvement to sales practices• Maintain product offerings and services and promote them to customers• Manage Return Credits and identify trends with returned products• Assist with collecting payment for past due invoices• Identify and report sales trends• Increase overall customer satisfaction and service level times• Generate leads for Customer Care Team Members• Collaborate with team members on sales initiatives• Assist management team members and executives as needed
Requirements
• Associate or Bachelor's degree in Business Administration, Marketing, or another related field or equivalent work experience• High degree of organization and ability to handle multiple objectives at once• Strong verbal and written communication skills• Strong customer service skills• Highly organized and detail oriented• Ability to manage multiple priorities with flexibility• Excellent interpersonal skills with integrity, professionalism, and team spirit• Sales experience preferred• Must be authorized to work in the United States