We are looking to hire a resourceful Customer Advocate to join our multidisciplinary team at Jobs for Humanity in Nashville, TN.
Growing your career as a Full Time Customer Advocate is a fantastic opportunity to develop vital skills.
If you are strong in project management, innovation and have the right mindset for the job, then apply for the position of Customer Advocate at Jobs for Humanity today!
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.
Company Name: Safelite Job Description Position: Customer Advocate Do you find this position interesting? Don't hesitate to apply, even if you don't meet every requirement! We are an auto glass company, but we offer much more than just glass. We are dedicated to helping you build a rewarding career while maintaining a balanced life. Join us and experience the best workplace you've ever had.What You'll Get:- Competitive weekly base pay starting at $18/hour.- Comprehensive benefits package worth over $10,000, including a 401(k) plan with company matching, customized medical coverage, and various paid time off (PTO) programs, company holidays, and paid volunteer days.- Up to $5,250 annually for tuition reimbursement.- Paid training and all necessary resources for your success.- Visit to explore our health, wealth, and life offerings.What You'll Do:- Provide a warm welcome to customers at our shop, quickly resolving any concerns and offering creative solutions.- Handle incoming calls, emails, and faxes regarding service issues, pricing, warranties, dispatch, repair, and more.- Ensure smooth operations by confirming and completing work order information, including insurance verification and additional parts.- Manage administrative tasks such as invoices, buyouts, credit memos, and more.- Review orders and handle special accounts from the national contact center and dealers.- Perform other assigned duties.What You'll Need:- High School Diploma/GED or equivalent.- 1-3 years of experience in telephone operations or business administration.- Ability to provide exceptional customer service in a fast-paced environment.- Professional appearance and adherence to personal protective equipment.- Willingness to travel up to 10%.Internal Associates: If you are already a member of Safelite, please apply through your Workday account by searching for "Find Open Jobs".Diversity: At Safelite, we welcome and value everyone. We are proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.Please note that benefit amounts are only estimates and actual values will depend on benefit selections during enrollment.This job description does not cover all aspects of the role. Reasonable accommodations will be provided in accordance with ADA, ADEA, FMLA, and other applicable laws and regulations. Physical and mental demands are mentioned to identify tasks where accommodations may be necessary for individuals with disabilities. Additional qualifications may be required based on local laws, regulations, and Safelite Group, Inc. policies and practices.
Benefits of working as a Customer Advocate in Nashville, TN:
? Opportunity to Make a Difference
? Professional Development Opportunities
? Advantageous package
