We strive to create positive memories for all our fans so we are looking for a positive, energetic Crew Member/Chill Staff who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service we would love to hear from you. Applicants should be able to assemble, and present completed treat orders, including stocking, cleaning and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards.
Report to: Management Staff and Shift Leaders
Function: Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers. Perform transactions on the cash register with attention to detail and accuracy. Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately. Be pleasant and alert to customer needs. Properly and safely operate and maintain restaurant equipment that comply with all health and safety standards. Work as a "team" member to assure constant and consistent quality, service, cleanliness and value to each customer. Clean work area, organize and stock needed items. Move various treat, paper and cleaning items from other sections of building (or outside building) to immediate work area. Stocks and executes proper rotation of products. Completes assigned prep work for stocking and set up of chill area. Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities. Informs immediate supervisor promptly of all problems or unusual matters of significance. Performs other duties and responsibilities as requested by management staff or shift leaders. Requirements: Interact with the public and co-workers effectively during shifts. Must be able to operate as a cashier and read order monitors. Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness. Must be able to perform under pressure including moving and responding quickly to meet customer demands. Travel quickly in customer service area with multiple trips per customer. Must be able to work in and out of different temperature ranges. Handling food/drinks/and treat products. Capability to stand for long periods of time. Able to move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 40 pounds a few times per six-hour shift, stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in customer service area. Clean up after all kinds of messy situations. Recall and communication of products and contents. Practice established food handling procedures and meet any local health regulations. Must be able to work on Monday to Friday (Day Shift) Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That's why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It's what sets DQ® restaurants apart and is what is helping us reach our vision of being the world's favorite quick-service restaurant
