Contact Center Specialist - Remote Work

Job Description:

XPO Logistics is seeking a Contact Center Specialist to join our dynamic team in Houston, Texas. This is a part-time, remote work position at an entry-level seniority level with the opportunity to grow within the company.

Responsibilities:- Handle inbound and outbound calls from customers regarding inquiries, issues, and feedback- Provide exceptional customer service by resolving customer concerns in a timely and efficient manner- Utilize analytical skills to assess and address customer needs effectively- Collaborate with team members to ensure customer satisfaction and maintain service levels- Manage customer relationships by building rapport and establishing trust- Utilize company systems and technology to accurately document customer interactions- Meet or exceed performance metrics and goals set by the company

Requirements:- 1 year of experience in a customer service or contact center role- Passionate and hardworking individual who is dedicated to providing top-notch customer service- Strong analytical skills with the ability to assess and address customer needs effectively- Excellent people management skills to build and maintain positive customer relationships- Ability to work remotely and independently in a fast-paced environment- Proficient in using technology and company systems to communicate and document customer interactions

Benefits:- Profit sharing opportunities- Company equipment provided for remote work- Free accommodation during company-sponsored travel or training events

Working Environment:At XPO Logistics, we foster an environment where technology is harnessed to drive innovation and efficiency. We encourage collaboration, growth, and professional development within our team.

Deadline to Apply:Please submit your application by May 17, 2024.

Equal Opportunity Statement:XPO Logistics is an equal opportunity employer and strives to create a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.