Job Description:
Netflix is seeking a Contact Center Specialist to join our team in New York City, New York, US. As an Associate Level Contact Center Specialist, you will be responsible for providing excellent customer service to our subscribers through various communication channels. This position requires a minimum of 3 years of experience in a customer service or contact center role.
Responsibilities:- Handle incoming customer inquiries via phone, email, chat, and social media- Resolve customer issues and complaints in a professional and timely manner- Assist customers with billing, account management, and technical support questions- Provide accurate information about Netflix services and products- Collaborate with other departments to address customer concerns and escalations- Meet or exceed performance metrics related to customer satisfaction, response time, and resolution rates- Stay up-to-date on product features, updates, and promotions
Requirements:- Reliable and independent with the ability to work effectively in a fast-paced environment- Strong communication, cooperation, and negotiation skills- Ability to multitask and prioritize tasks efficiently- Proficient in Microsoft Office and customer relationship management software- High school diploma or equivalent required; some college coursework preferred- Experience in a contact center or customer service role required- Knowledge of the entertainment industry and streaming services a plus
Benefits:- Competitive salary- Relocation allowance- Parental leave- Training and professional development opportunities- Access to Netflix's extensive library of TV shows and movies
Working Environment:At Netflix, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work culture where employees are encouraged to learn and grow professionally.
Deadline to Apply:Please submit your application by May 24, 2024.
Equal Opportunity Statement:Netflix is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
