Contact Center Representative - Remote Work

Job Description:

Booking.com is seeking a passionate and independent Contact Center Representative to join our team on a full-time basis. This is a remote work position based in Dallas, Texas. As an Associate Level representative, you will be responsible for providing excellent customer service to our clients and partners.

Responsibilities:- Handle inbound and outbound calls, emails, and live chats from customers and partners- Assist customers with booking reservations, answering questions, and resolving any issues- Maintain a high level of customer satisfaction through effective communication and problem-solving skills- Utilize persuasion and decision-making skills to upsell and cross-sell products and services- Build and maintain strong relationships with colleagues, clients, and partners- Meet and exceed performance targets and KPIs set by the company- Stay up-to-date on product knowledge, industry trends, and company policies

Requirements:- 4 years of experience in a customer service or contact center role- Strong communication skills and the ability to work independently- Passion for providing exceptional customer service- Ability to make decisions quickly and effectively- Comfortable with remote work and able to work in a fast-paced environment- Proficiency with technology and various CRM systems

Personality Traits:- Passionate- Independent

Soft Skills:- Persuasion- Decision-making

Benefits:- Paid Time Off (PTO)- Relocation allowance- Remote work flexibility

Equal Opportunity Statement:Booking.com is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We strive to create an inclusive and diverse work environment where all employees feel valued and respected.

Deadline to apply: ********

If you meet the above requirements and are excited about the opportunity to join a dynamic team at Booking.com, we encourage you to apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.