Contact Center Representative

Job Description:

Desktop Metal is seeking a part-time Contact Center Representative to join our team in Dallas, Texas. As a Contact Center Representative, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Responsibilities:1. Respond to customer inquiries and resolve issues promptly and efficiently.2. Maintain a positive and professional attitude during all customer interactions.3. Use effective communication and active listening skills to understand customer needs and provide appropriate solutions.4. Document all customer interactions accurately and thoroughly in the company's system.5. Collaborate with other departments to escalate and resolve complex customer issues.6. Meet or exceed key performance indicators and goals set by the company.7. Continuously improve knowledge of company products and services to better assist customers.

Requirements:1. Minimum of 3 years of experience in customer service or a related field.2. Hardworking and resourceful personality traits.3. Strong negotiation and cooperation skills.4. Excellent verbal and written communication skills.5. Ability to multitask and work in a fast-paced environment.6. Proficiency in Microsoft Office and CRM software.7. High school diploma or equivalent required.

Benefits:- Free food- Travel opportunities- Vision insurance

Working Environment:At Desktop Metal, we prioritize understanding and empathy in all interactions. Our Contact Center Representatives are expected to embody these values every day as they engage with customers and colleagues.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement:Desktop Metal is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We encourage qualified candidates of all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.