Contact Center Manager - Work From Home

Job Description:

News Corp. is seeking a talented Contact Center Manager to work from home in Phoenix, Arizona. As a part-time role with a mid-to-senior level of seniority, this position requires at least 6 years of experience in a similar role. The ideal candidate will be independent and resourceful, possessing excellent attention to detail and strong decision-making skills.

Responsibilities:- Manage a team of contact center representatives, providing guidance, support, and training as needed- Monitor key performance indicators (KPIs) to ensure team goals are being met- Develop and implement strategies to improve customer service and increase efficiency- Handle escalated customer inquiries and resolve complex issues- Collaborate with other departments to ensure a seamless customer experience- Conduct regular performance evaluations and provide feedback to team members- Stay up-to-date on industry trends and best practices in contact center management- Create reports and analyze data to identify areas for improvement- Work closely with the IT department to address any technical issues

Requirements:- Bachelor's degree in business or a related field- Proven experience in contact center management- Excellent communication and leadership skills- Ability to work independently and make decisions confidently- Strong analytical and problem-solving abilities- Proficiency in Microsoft Office and contact center software- High level of organizational skills and attention to detail

Benefits:- Paid Time Off (PTO)- Remote work flexibility - Company equipment provided

Working Environment:Join a dynamic team at News Corp. that is dedicated to leading the industry through cutting-edge ideas and solutions. As a remote employee, you will have the flexibility to work from the comfort of your own home while contributing to the success of a global media company.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement:News Corp. is an equal opportunity employer and encourages individuals of all backgrounds to apply for this position. We value diversity and are committed to creating an inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.