Job Title Conference Services Manager
Job Summary A conference services manager's main responsibilities include serving as a liaison between multiple groups, managing client relationships, coordinating events utilizing property/event management software, and overseeing the flow of information. They work with clients to plan events, coordinate with different departments, and ensure successful and memorable events. They also communicate client expectations to internal staff, manage internal requests, and monitor food and beverage minimums. They must have strong project management skills and be able to develop relationships with clients and other stakeholders.
Essential Functions Serving as a liaison between different groups and departments, managing client relationships and events, coordinating internal flow of information, and working with clients in menu planning and meeting room setup. They manage and coordinate all conferences, meetings, group functions, and group activities booked through the sales department, and implement programs to generate additional bottom-line revenue. Coordinate with culinary and operations departments regarding logistics and preparation for events, arrange for banquets, and communicate client expectations to internal staff. Develop relationships resulting in return group business, and manage and monitor food and beverage minimums. Create all event-related information in the Resort's database management system (Amadeus Delphi) and group resume formats, as well as diagrams, etc. Attend weekly team meetings to review group resumes and BEOs with key hotel staff. Oversee the conference center operations for proper set-up and tear-down of meeting and event space. Drive revenue growth by selling food & beverage enhancements, audiovisual equipment, and other revenue opportunities, following the guidance of the Director of Catering & Conference Services. Work schedule is Monday to Friday during daytime hours, with frequent evenings and weekends during the peak season. Must be on-site to support clients during major setup days and outdoor venue events and be on call to answer clients questions while on property. Job Requirements Associates or Bachelor Degree preferred Minimum of two years of hotel food & beverage and event service experience Good Verbal, Listening and Written Communication, Time Management skills are important Must be goal oriented with the ability to meet deadlines Must be able to work individually and in a team environment Aptitude with technology required Experience with Microsoft Office, Microsoft Outlook, Amadeus, Opera preferred COMPENSATION & BENEFITS OPPORTUNITIES Compensation: DOE +Incentives
Work Perks: Employee meal program FREE parking Medial, Dental, Vision & Life Insurance, Flexible Reimbursement Plan: Full Time Employees are offered these benefits first of the month following 60 days of employment Must maintain a minimum of 30 hours per week or more. Access for you and your dependents to the Hagadone Medical Clinic, powered by PMR. 401K Plan: Team members are eligible to participate at the age of 21 or greater and at the 1st of the month following 60 days of employment. 2% match with a 4% contribution from the team member. PTO :
6 months gets 7 PTO days - 728 hours (average 28 hours per week)1 year gets 10 PTO days - 1,456 hours (average 28 hours per week)2-4 years gets 15 PTO days - 1,456 hours (average 28 hours per week)5+ years gets 20 PTO days - 1,200 hours (average 23 hours per week) Holiday Pay: Hourly team members who work on Thanksgiving and Christmas will be paid their wage at time and a half. Employee Discounts: Team members enjoy 10-25% off at our beautiful Spa, 20% off at Hagadone Restaurants and Lounges, Free daily cruises (team member only, upon availability), discounted room rates, discounted golf rates just to name a few! I understand the description of this job as given above. I also understand that not all of the duties required for this position are listed above. I will perform both the duties listed above as well as any other functions as directed by my supervisor.
