Job Description:
We are seeking a dynamic and enthusiastic Client Support Specialist to join our team at Monsanto in Jacksonville, Florida. As a Client Support Specialist, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional support and service to ensure their satisfaction. This is a part-time, entry-level position ideal for someone looking to gain experience in a customer-facing role.
Responsibilities:- Serve as the main point of contact for clients, addressing any inquiries or issues they may have in a timely and professional manner- Develop a deep understanding of our products and services to effectively assist clients with their needs- Collaborate with internal teams to resolve client concerns and ensure a seamless experience- Identify opportunities to upsell or cross-sell additional products or services to clients- Maintain accurate records of client interactions and transactions in our CRM system- Monitor client satisfaction and address any feedback or concerns to improve overall client experience- Assist with the onboarding process for new clients and provide training as needed- Stay up-to-date on industry trends and best practices to better serve our clients
Requirements:- Bachelor's degree in Business Administration, Marketing, or related field- Strong communication and interpersonal skills- Ability to adapt to changing priorities and work in a fast-paced environment- Reliable and trustworthy with a strong work ethic- Negotiation skills and project management experience are a plus- No previous experience required, but a willingness to learn and grow in the role
Benefits:- Life insurance and vision insurance coverage- Joining bonus for new hires- Opportunity to unleash creativity in a setting that celebrates and nurtures innovation
Equal Opportunity Statement:Monsanto is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.
Deadline to apply: May 14, 2024
Join Monsanto as a Client Support Specialist and make a positive impact on our clients' experiences. Apply now to be part of a team that strives for excellence and innovation in the agricultural industry.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
