Job Description:
Loews in Jacksonville, Florida is seeking a highly experienced Client Support Manager to join our team on a part-time basis. As a mid-to-senior level position, we require a minimum of 7 years of relevant experience in client support and management. The ideal candidate will be independent, adaptable, and possess strong strategic planning and organization skills.
Responsibilities:- Manage a team of client support representatives to provide exceptional service to our clients- Develop and implement strategies to enhance client satisfaction and retention- Analyze client feedback and data to identify trends and opportunities for improvement- Collaborate with internal teams to address client needs and concerns in a timely manner- Conduct regular meetings with clients to discuss their feedback and address any issues- Monitor team performance and provide feedback and coaching as needed to achieve goals- Develop and maintain strong relationships with key clients to drive business growth- Stay up-to-date on industry trends and best practices in client support to ensure the team is delivering high-quality service
Requirements:- Bachelor's degree in Business Administration or related field- 7+ years of experience in client support and management- Strong leadership and communication skills- Excellent problem-solving abilities- Ability to work well under pressure and meet deadlines- Proficiency in Microsoft Office Suite and CRM software- Experience managing a team of client support representatives is preferred
Benefits:- Retirement plan- Visa sponsorship- Free food- Inject a sense of joy and vibrancy into the work environment
Equal Opportunity Statement:Loews is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to apply: May 16, 2024
If you meet the requirements and are ready to take on the exciting challenge of being our Client Support Manager, we encourage you to apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
