Job Description:
Autoliv, a leading automotive safety supplier, is seeking a motivated and dedicated Client Support Associate to join our team in Houston, Texas. As a Client Support Associate, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and issues are resolved in a timely manner.
Responsibilities:- Act as the primary point of contact for clients, addressing any inquiries or concerns they may have via phone, email, or in-person interactions- Manage client accounts and maintain accurate records of interactions and transactions- Collaborate with internal departments to coordinate solutions for client issues and escalate issues when necessary- Ensure client satisfaction by following up on inquiries and proactively addressing any potential issues- Assist with training and onboarding new clients, providing guidance on using our products and services- Continuously improve client support processes and procedures to enhance the overall customer experience- Stay up-to-date on industry trends and market changes to better serve our clients
Requirements:- 4 years of experience in a client support or customer service role- Strong interpersonal skills with a focus on people management- Excellent problem-solving abilities and a proactive approach to addressing issues- Motivated and dedicated with a strong work ethic- Ability to work independently and as part of a team in a fast-paced environment- Proficiency in Microsoft Office and CRM software- Bachelor's degree in Business Administration or related field preferred
Benefits:- Travel opportunities for client visits and conferences- Gym membership reimbursement to promote a healthy work-life balance- Joining bonus for new hires to kickstart their career at Autoliv
Working Environment:At Autoliv, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and collaboration to drive growth and success for both our employees and our clients.
Equal Opportunity Statement:Autoliv is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
