Job Description:
Freddie Mac is seeking a motivated and resilient Client Support Associate to join our team in Fort Worth, Texas. As a part-time Associate Level employee, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with our products and services.
Responsibilities:- Act as the main point of contact for clients, addressing their inquiries and providing solutions to their problems in a timely manner- Maintain a thorough understanding of Freddie Mac's products and services to effectively assist clients- Collaborate with internal teams to ensure seamless communication and resolution of client issues- Document client interactions and feedback to provide valuable insights for product improvements- Proactively identify opportunities to enhance the client experience and drive customer retention- Assist with onboarding new clients and providing training as needed- Stay up-to-date on industry trends and best practices to better serve our clients
Requirements:- Bachelor's degree or equivalent experience- 3 years of experience in a customer support or client-facing role- Strong time management skills and ability to prioritize tasks effectively- Excellent teamwork and communication skills- Motivated self-starter with a proactive approach to problem-solving- Resilient attitude in high-pressure situations- Ability to adapt quickly to changes and learn new technologies- Proficiency in Microsoft Office Suite and CRM software
Benefits:- Joining Bonus- Disability insurance- Free food provided during work hours
Working Environment:At Freddie Mac, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration and continuous learning, creating an environment where every team member has the opportunity to contribute and grow.
Deadline to apply: May 16, 2024
Equal Opportunity Statement:Freddie Mac is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
