Job summary
Responsible for prompt delivery of various on-site work assignmentsProviding customer service and ultimately, customer satisfaction
Job seniority: entry level
Responsibilities
• Promptly informs supervisor of potential problems or customer concerns• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal• Strong focus on providing good customer service• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed• Site responsibility and location of coverage may change based on client and/or division needs• Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer• Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings• May also be responsible for copy/binding/copier maintenance• Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc)• Researches and routes unidentified and generic mail• Receives, logs, delivers and tracks messenger items• Responds to customer requests• Performs routine upkeep of equipment• Records and tracks customer inquiries and fulfillment of requests
Requirements
• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience• Basic computer skills/technical knowledge• Ability to multitask and prioritize in order to meet deadlines• Good customer service and communication skills• Ability to work with minimal supervision• Ability to work OT as needed• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary)• Ability to lift up to 50lbs• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties
Key Skills Needed
• Basic computer skills/technical knowledge• Good customer service and communication skills
