Job Profile Name: Client Services Coordinator (formerly Customer Service Representative) Schedule: Monday to Friday 7:00AM-3:30PM Pay Rate: 16.50hr Summary: The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek. Duties in this can include assisting client in answering questions, investigations, and resolving concerns. The CSC will use a variety of systems and offers solutions in a positive manner. This position will establish and maintain effective working relationships with associates, other agencies, clients, and the public.
Responsibilities: Communicate with the operations, client, client retailers, and SCLS vendors verbally and in writing with a professional and positive attitude Support client relationship by becoming an extension of our client's business Build a strong rapport with partners by managing relationships, setting expectations, and providing status communication Assist clients with questions, offer solutions, research issues and provides status updates Enter, review, coordinate and track progress in all systems and input issue tracking Proactively identify process improvements and streamline operations Maintain service reports that are shared with the client that give visibility into volumes, SLAs, etc. Participate and present on client meetings as needed Communicate client requested projects with the operation (Kitting, Receiving, etc.) Support parcel requests and issues from carrier or client Oversee CRM and dispatch tickets Ability to navigate warehouse systems Other duties as assigned by supervisor or manager Qualifications: ? Education | Experience High School diploma or GED required Six (6) months experience or more in a customer or client facing role Associate's Degree preferred Experience with working with a Warehouse Management System (WMS) is preferred ? Knowledge | Skills | Abilities Excellent verbal and written communication skills, especially through e-mail and over the phone Strong interpersonal skills Comfortable presenting in front of others Good problem solving, conflict resolution, and prioritizing skills Attention to detail to prepare and maintain accurate records and reports Ability to follow both written and verbal instructions Proficiency with technology and experience within Microsoft Suite (Outlook, Word, Excel, PowerPoint) Comfortable working in office and warehouse environments including non-climate-controlled areas. Must pass the following 1. E-Verify 2. Drug Test 3. Background Check 7 Year 4. Must speak full English #LasVegasBranchCA
