Job Description:
Zoom Video Communications is seeking a motivated and confident Client Service Specialist to join our team in Dallas, Texas. As a part-time Associate Level position, the Client Service Specialist will be responsible for providing exceptional service to our clients and ensuring their needs are met. This role requires a minimum of 2 years of experience in a similar client-facing role.
Responsibilities:- Act as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner- Collaborate with internal teams to ensure client satisfaction and resolve any issues that may arise- Build and maintain strong relationships with clients, becoming a trusted advisor and resource for their needs- Conduct presentations and training sessions for clients, educating them on Zoom products and services- Assist with project management tasks, including coordinating client requests and ensuring deliverables are met on time- Track client activity and engagement, providing regular updates and reports to management- Contribute to the overall success of the client services team by sharing insights and best practices with colleagues- Other duties as assigned by management
Requirements:- Bachelor's degree in a related field preferred- 2+ years of experience in a client service or customer-facing role- Excellent communication and interpersonal skills- Strong project management abilities- Experience with presentation software and tools- Ability to work independently and as part of a team- Proficiency in Microsoft Office Suite- Motivated and confident attitude
Benefits:- Paid Time Off (PTO)- Travel & spending expenses- Company equipment
Working Environment:At Zoom Video Communications, we believe in aligning work with a greater purpose and contributing to a meaningful mission. Our team is dedicated to providing exceptional service and making a positive impact on our clients' lives.
Equal Opportunity Statement:Zoom Video Communications is an equal opportunity employer and is committed to creating a diverse and inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
