Job Description:
JetBlue Airways is seeking a motivated and customer-oriented Client Service Representative to join our team in Indianapolis, Indiana. This is a part-time, work-from-home position at the Associate Level, requiring a minimum of 2 years of experience in a customer service or client-facing role.
Responsibilities:1. Provide exceptional customer service to JetBlue Airways clients via phone, email, and chat.2. Assist clients with booking flights, making changes to reservations, and resolving any issues or inquiries they may have.3. Act as a liaison between clients and various departments within JetBlue Airways to ensure a seamless travel experience.4. Maintain accurate records of client interactions and transactions.5. Stay up-to-date on JetBlue Airways policies, procedures, and promotions to provide accurate information to clients.6. Work collaboratively with team members to meet and exceed customer service goals.7. Participate in ongoing training and professional development opportunities to enhance your skills and knowledge.
Requirements:1. Bachelor's degree preferred but not required.2. Excellent communication skills, both written and verbal.3. Strong problem-solving abilities and attention to detail.4. Ability to work independently and manage time effectively.5. Driven and hardworking personality traits.6. Soft skills in strategic planning and teamwork.7. Previous experience in a customer service or client-facing role.8. Proficiency in Microsoft Office and experience with CRM software is a plus.
Benefits:1. Parental leave for eligible employees.2. Disability insurance coverage.3. Remote work flexibility, allowing you to work from the comfort of your own home.
Working Environment:JetBlue Airways provides a supportive and inclusive working environment where you can continuously learn and adapt to stay ahead in a rapidly changing world. We believe in fostering a culture of growth and development for all team members.
Deadline to Apply: May 24, 2024
Equal Opportunity Statement: JetBlue Airways is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected characteristics. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
