Job Description:
We are looking for a dedicated and energetic Client Service Representative to join the Dr Pepper Snapple Group team in Fort Worth, Texas. As an Associate level position, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner.
Responsibilities:1. Serve as the primary point of contact for clients, addressing their inquiries and concerns in a professional and courteous manner.2. Build and maintain strong relationships with clients to ensure customer satisfaction and retention.3. Collaborate with cross-functional teams to resolve client issues and deliver solutions that meet their needs.4. Proactively identify opportunities to upsell products and services to clients.5. Monitor client accounts and follow up on outstanding payments or contractual obligations.6. Provide regular reports and updates on client interactions and feedback to internal stakeholders.7. Continuously strive to improve customer satisfaction by seeking feedback and implementing appropriate changes.
Requirements:1. Bachelor's degree in Business, Marketing, or related field.2. Minimum of 3 years of experience in client service or account management.3. Excellent communication and interpersonal skills.4. Strong emotional intelligence and ability to manage relationships effectively.5. Demonstrated people management skills and the ability to work well in a team environment.6. Proficiency in Microsoft Office Suite and CRM software.7. Ability to work independently and prioritize tasks effectively.
Personality Traits: Dedicated, Energetic
Soft Skills: Emotional Intelligence, People Management
Benefits:- Profit sharing- Remote work flexibility- Joining Bonus
Working Environment:We encourage a spirit of exploration and taking calculated risks for growth. Our team values creativity, innovation, and collaboration to drive success.
Equal Opportunity Statement:Dr Pepper Snapple Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, sexual orientation, or disability.
Deadline to apply: ********
Join us in delivering outstanding customer service and making a positive impact on our clients' experiences. Apply now to be a part of the Dr Pepper Snapple Group team in Fort Worth, Texas.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
