Client Service Manager

Job Description:

We are seeking a highly experienced and dedicated Client Service Manager to join our team at W.W. Grainger in Indianapolis, Indiana. As a mid-to-senior level position, the ideal candidate will have at least 7 years of experience in client service management roles.

Responsibilities:- Develop and maintain strong relationships with clients to ensure their needs are met and exceeded- Act as the main point of contact for client inquiries, concerns, and escalations- Lead a team of client service representatives to provide exceptional customer service- Collaborate with internal teams to address client issues and improve overall client experience- Analyze client feedback and data to identify trends and opportunities for improvement- Develop and implement client service strategies to increase client retention and satisfaction- Monitor client service metrics and KPIs to track performance and make data-driven decisions- Provide regular reports to senior management on client service performance and initiatives

Requirements:- 7+ years of experience in client service management roles- Confident and dedicated personality traits- Strong research and leadership skills- Excellent communication and interpersonal skills- Proven track record of successfully managing client relationships and teams- Ability to multitask and prioritize in a fast-paced environment- Bachelor's degree in business or a related field (preferred)

Benefits:- Travel opportunities- Paid overtime- Free accommodation

Working Environment:At W.W. Grainger, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and a commitment to excellence.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement:W.W. Grainger is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.