Job Description:
HP is seeking a motivated and resourceful Client Service Assistant to work from home in Jacksonville, Florida. This part-time position is ideal for individuals who are looking to gain experience in client service and remote work. As an Entry Level position, we require at least 1 year of experience in a customer service or administrative role.
Responsibilities:- Provide excellent customer service to clients through phone, email, and chat support- Assist clients with troubleshooting technical issues and product inquiries- Maintain accurate records of client interactions and update client information in the database- Collaborate with team members to resolve client concerns and ensure satisfaction- Develop and maintain strong relationships with clients to promote loyalty and repeat business- Collaborate with sales and marketing teams to identify opportunities for upselling products and services- Stay up-to-date on product knowledge and industry trends to better serve clients- Meet and exceed individual and team performance goals
Requirements:- High school diploma or equivalent- Excellent communication skills, both written and verbal- Strong negotiation and persuasion skills- Ability to work independently and manage time effectively- Proficient in Microsoft Office and CRM software- Must have a designated workspace at home with a reliable internet connection- Must be available to work a flexible schedule, including evenings and weekends
Personality Traits:- Motivated: Proactive in seeking opportunities to improve client service and achieve goals- Resourceful: Able to think outside the box to find solutions to client issues
Soft Skills:- Negotiation: Able to navigate challenging conversations to find mutually beneficial outcomes- Persuasion: Skilled in influencing clients to take desired actions
Benefits:- Paid overtime for additional hours worked- Parental leave for new parents- Travel opportunities for top-performing employees
Working Environment:- Embrace creativity in a culture that values fresh ideas and inventive solutions. Join a team that thrives on innovation and collaboration to drive success.
Equal Opportunity Statement:HP is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. All qualified candidates are encouraged to apply.
Deadline to apply: May 24, 2024
If you meet the requirements and are excited about the opportunity to work from home with HP as a Client Service Assistant, we encourage you to submit your application today. We look forward to reviewing your qualifications and discussing how you can contribute to our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
