DMCA, LLP , a full-service immigration law practice, is seeking a qualified Bilingual (English/Spanish) Client Relations Coordinator to be based out of our San Antonio, TX location.
DMCA is an award-winning and long-established immigration law firm seeking high-performance team members ready to take on a challenge. We are looking for highly motivated, tenacious, and creative-thinking individuals committed to excellence. Team players ready to work and contribute to our mission and energized by a fast-paced environment in a dynamic field and company will be a great fit. If you are tenacious, resilient, curious, enthused about working with different cultures , and ready to contribute and impact lives, please apply.
DMCA Mission: Building community one person, one family, one business at a time.
What You Will Do Demonstrates interest and support for team development Communicates client concerns to management when appropriate Promotes company values Collaborates with management to foster teamwork and create an inspiring team environment with an open communication culture Assist c lients and potential clients with any information they require in person, via phone or virtua l Answer central telephone system and directs calls accordingly Assist in setting up consultations and appointments on appropriate calendars for attorneys or legal assistants as appropriate Assist in processing payments (cash, debit, credit, check), opening cases, creating daily reports for San Antonio office Provides first-line assistance to clients by providing information and resolving inquires Answer customers' questions, and provide information on procedures or policies Handle client concerns and provide alternatives and/or solutions to ensure resolution . Flag urgent client issue to management Maintain customer service satisfaction with forward -thinking strategies Utilize immigration software to update and extract information Takes on additional responsibilities as needed What We're Looking For We are looking for individuals that have a passion for leadership and customer service. Our firm has an outstanding reputation for handling legal immigration matters. We have offices in San Antonio, Dallas, Austin, Houston, and San Angelo. We are looking for a person who can provide enthusiastic, professional, quality service. The position is a full-time position and candidates must be available to M-F 8 am to 5 pm. We have a full benefits package including insurance, paid vacation, and PTO. The management team invests in all our employees, and we provide lots of room for growth and personal development.
Job Type/ Pay Type: Full-time Hourly (Salary commensurate upon experience) Benefits: In addition to personally rewarding work, DMCA offers a generous benefits plan which includes medical insurance, optional dental & vision at group rates, and employer-paid life and LTD plans. The firm also offers a 401(k) Plan with employer matching contributions. Paid time off (PTO) Vacation Holiday Pay What You Need to Succeed Minimum Qualifications
1 year of demonstrated customer service High school or equivalent Excellent bi-lingual (English/Spanish) communication and interpersonal skills Proficient in using Microsoft software and standard office equipment Preferred Qualifications 6 months accounting experience Bachelor's Degree Strong critical thinking and leadership skills
