Job summary
Join our team and be a crucial team member to provide excellent client service to our clientele and high-quality administrative support and services to our staff, faculty, and students.
Job seniority: entry level
Responsibilities
• Manage a complex and frequently changing schedule for a busy multi-species and multi-disciplinary ambulatory practice of 11 veterinarians.• Review clinician road schedules, both in advance and throughout the day, and adjust routes for geographic efficiency and/or availability as needed.• Strategically organize multiple schedules to reflect on-going and competing priorities, including accurate daily management of commitments for all TVFS clinicians/faculty client appointments, student assignments, meetings for both clinical and academic obligations, teaching responsibilities, etc.• Provide exceptional customer service by answering in-bound calls from clients, including triaging and scheduling routine and emergency appointments.• Effectively manage and coordinate veterinarians' clinical schedules; answer general information calls about clinic services.• Schedule and follow-up on farm calls; pre-appointment confirmation of scheduled visits.• Take accurate messages for veterinarians and route appropriately.• Manage aspects of practice management software and paper medical records including, but not limited to: Assist with intake and discharge of patient information.• Preparation of health certificates, Coggins forms, and vaccination certificates.• Communication of laboratory results as requested by veterinarians.• Request records and information from other veterinary facilitiies Upload lab work and other paper records into electronic patient accounts.• Prepare paperwork, request for services, and discharge orders, as needed.• Prepare new patients' medical records for upcoming appointments, as needed/requested.• Support office administrative functions, including scanning of documents, filing, screening, and sorting mail and unpacking boxes.• Monitoring general TVFS email and responding to client needs in a timely and professional manner.• Work collaboratively with other support staff to cross-train and cover busy times of the day, scheduled and unscheduled absences.
Requirements
• High School Diploma/GED and 2-4 years' of administrative and practical experience in animal agriculture, veterinary or medical practice• Familiarity with veterinary and medical terminology, pharmacology, and animal behavior• Demonstrated knowledge of geography of TVFS service area (CT, MA, RI).• Proficient computer skills including familiarity with Microsoft Office and the ability to learn the practice management software.• Hold a valid U.S. Driver's License• AA/AS degree in Animal Science or Veterinary Technology preferred with 1-3 years related experience.• Ability to effectively work independently and as a member of a diverse team of clinical and administrative professionals. Be resourceful and solution oriented.• Highly-motivated, self-starter, enthusiastic, genuine, empathetic with a positive professional attitude• Exceptional interpersonal and communication skills both in person and by telephone.• Ability to work in a focused manner in a busy office environment and adjust priorities on an ongoing basis• Demonstrated attention to detail and accuracy in carrying out job duties is required.
