Acara Solutions is seeking a Client Account Coordinator to work directly with our client's customers to ensure they are getting the best warehousing and storage solutions for their products.
?? Pay Rate is up to $25/hour
?? This is a contract position through July 2024
Responsibilities: Serve as a point of contact between storage facilities, clients, and internal staff, managing incoming calls and tickets by redirecting inquiries to appropriate team members as required. Maintain transparent and effective communication with all stakeholders, providing regular updates on project progress and promptly addressing any potential issues, while ensuring all systems are kept current. Actively engage in team meetings, contributing insights and sharing best practices, and offering support to colleagues when necessary. Resolve any post go-live challenges in collaboration with the Customer Success Lead as needed. Collaborate with the Team Lead to prioritize daily tasks. Proactively seek opportunities to enhance the customer onboarding process, sharing insights with the team and updating templates and procedures as necessary. Work closely with cross-functional teams such as Sales, Customer Support, and Product Development to deliver a seamless experience for customers. Job Requirements
Required Skills / Qualifications:
Minimum of a High School diploma or GED is required Minimum 2 years' experience working in a customer support role Minimum 2 years' experience working within numerous software programs at a time (this position will require you to work between and have 4 programs open at time) Preferred Skills / Qualifications:
Previous lease management experience preferred Experience using cloud-based project management and collaboration tools preferred Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
