Claims Specialist

Job summary
Immediate hiring for a Warranty Claims Specialist.Full-time, 12+ Months Contract with possible extension.Location: Saint Peters, MO 63376, United States.
Job seniority: mid-to-senior level
Responsibilities
• Resolve customers' service or order complaints.• Perform activities such as warranty lookup, order investigation, warranty claim and order completion, invoice refunds and claim/order assistance.• Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments.• Refer unresolved customer grievances to designated departments.• Keep records of customer interactions and transactions.
Requirements
• Associate degree or equivalent.• 3 to 5 years of customer service-related experience.• Collaborates well with internal and external parties.• Verbal and written communication skills.• Attention to detail.• Customer service skills and interpersonal skills.• Ability to work independently and manage one's time.• Ability to accurately document and maintain customer/client information.• Time management and multi-tasking skills.• Previous experience with computer applications, such as MS Outlook or data entry software.• Salesforce experience is a plus.
Key Skills Needed
• Customer Centric and Customer Relationship Management• Product Knowledge and Application• Solution Focused• Resiliency & Agility
Benefits
• Medical & pharmacy coverage• Dental/vision insurance• 401(k)• Health saving account (HSA) and Flexible spending account (FSA)• Life Insurance• Pet Insurance• Short term and Long term Disability• Accident & Critical illness coverage• Pre-paid legal & ID theft protection• Sick time and other types of paid leaves (as required by law)• Employee Assistance Program (EAP).