Chatops Support Specialist

Slack ChatOps Support Specialist

Tasks/Duties/Experience:
• ChatOps experience (Slack)
- Will be creating channels / coordinating resources / engaging customers primarily through the Slack
• Customer service - working with customer service reps to high-level engineers
• ServiceNow
• Confluence / JIRA
• IP knowledge - subnetting and general IP concepts like subnetting etc.
• Light Active Directory experience
• Basic security experience - helping with password unlocks/helping users create tickets and directing them to SOPs/ Runbooks to resolve their issues
• Will be working on a Project in a Team format and also alone - You will be keeping yourself on track by finishing your assignments on time or early
• Experience with Office360 - Word - Outlook - Excel - MS suite etc...

Nice to Have:
• Streaming knowledge for games using MS Teams or other applications
• Event management - using an alert system BigPanda / or other event management systems / taking ownership of alerts and troubleshooting them using Runbook's /SOPs
• Basic Knowledge in Splunk/ Datadog
• Basic Knowledge in API concepts and applications
• ITIL experience in:
• • Incident Management
• • Problem Management
• • Change Management

Additional Attributes:
• AWS knowledge / Kubernetes / or any other cloud technology
• Good understanding of software development processes .
• Familiarity with open-source technologies
• Client-side database programming experience with SQL, Perl would be a plus.
• A high school diploma or GED

Preferred Experience / Education:
• Three to five years or relevant experience
• A degree from a four-year college (i.e., BA. BS)