Chat Support Officer

Job Description:

We are seeking a part-time Chat Support Officer to join our team at Time Warner Cable in Jacksonville, Florida. As an entry-level position, the Chat Support Officer will be responsible for providing excellent customer service through online chat support. This role requires strong communication skills, problem-solving abilities, and a high level of emotional intelligence.

Responsibilities:1. Respond to customer inquiries and provide technical support through online chat.2. Troubleshoot and resolve customer issues in a timely and efficient manner.3. Maintain accurate records of customer interactions and transactions.4. Collaborate with other departments to ensure customer satisfaction.5. Stay up-to-date on company products and services to provide accurate information to customers.6. Proactively identify opportunities to improve customer support processes.

Requirements:1. Minimum of 1 year of experience in customer service or a related field.2. Resourceful and confident in handling customer inquiries effectively.3. Demonstrated emotional intelligence and leadership skills.4. Excellent written and verbal communication skills.5. Ability to work in a fast-paced environment and multitask effectively.6. Knowledge of basic computer applications and online chat platforms.

Benefits:- Disability insurance- Life insurance- Vision insurance

Working Environment:At Time Warner Cable, we prioritize supporting our employees in their personal and professional development. We offer a positive and inclusive work environment where teamwork and collaboration are highly valued.

Deadline to apply: ********

Equal Opportunity Statement:Time Warner Cable is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.