Chat Support Manager - Work From Home

Job Description:

Seaboard is seeking a highly experienced and motivated Chat Support Manager to join our team. This is a full-time remote position located in Jacksonville, Florida, US, with a seniority level of mid-to-senior. The ideal candidate will have at least 8 years of relevant experience in a similar role.

Responsibilities:- Manage a team of chat support agents to ensure optimal performance and customer satisfaction- Develop and implement strategies to improve chat support efficiency and effectiveness- Monitor chat support metrics and KPIs to identify areas for improvement- Provide training and mentorship to chat support agents to help them excel in their roles- Collaborate with other departments to ensure seamless communication and coordination- Handle escalated customer issues and resolve them in a timely and professional manner- Stay up-to-date on industry trends and best practices in chat support management

Requirements:- 8+ years of experience in chat support or customer service management- Strong leadership skills with the ability to motivate and inspire a team- Excellent communication and interpersonal skills- Proven track record of meeting and exceeding performance targets- Proficiency in chat support software and CRM systems- Ability to work independently and remotely- Bachelor's degree in a related field preferred

Personality Traits:- Driven- Motivated

Soft Skills:- Planning- Cooperation

Benefits:- Company equipment provided- Training and professional development opportunities- Parental leave options

Working Environment:- Our company prioritizes understanding and empathy in all interactions, both internally and externally. We strive to create a supportive and inclusive work environment where everyone feels valued and respected.

Equal Opportunity Statement:Seaboard is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage all qualified candidates to apply.

Deadline to apply: ********

If you have the experience and skills required for this position and are looking for a challenging and rewarding opportunity, we would love to hear from you. Apply now to join our dynamic team at Seaboard.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.