Job Description:
Plains GP Holdings is currently seeking a part-time Chat Support Assistant to join our team in Houston, Texas. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a customer service or support role.
Responsibilities:- Provide exceptional customer service through chat support to resolve customer inquiries and issues- Communicate effectively and professionally with customers to ensure a positive experience- Collaborate with other team members to address more complex customer concerns- Utilize analytical skills to identify trends and patterns in customer inquiries and provide insights for process improvements- Assist in training new team members on chat support procedures and best practices- Maintain a high level of cooperation and teamwork within the support team to achieve common goals- Focus on exceeding customer expectations and delivering delight in every interaction
Requirements:- Must be driven and hardworking with a passion for providing excellent customer service- Strong analytical skills with the ability to quickly understand and solve customer issues- Excellent cooperation and teamwork skills to work effectively with other team members- Ability to adapt to changing priorities and handle multiple tasks simultaneously- Excellent written communication skills with a clear and professional tone- Proficiency in using chat support software and systems- Knowledge of customer support best practices and processes- High school diploma or equivalent, some college education preferred
Benefits:- Company equipment provided for work- Retirement plan options available- Training and professional development opportunities to enhance skills and career growth
Working Environment:Our team at Plains GP Holdings is dedicated to exceeding customer expectations and delivering delight in every interaction. We foster a collaborative and supportive working environment where teamwork and cooperation are valued.
Equal Opportunity Statement:Plains GP Holdings is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
