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Job Posting Title:
Patient Care Coordinator -Small Animal Internal Medicine and Cardiology
Position Type:
Professional / Unclassified
Department:
LSUAM VetMed - VTH - Admin - Hospital Operations - Patient Care (Katelyn Downey (******** ))
Work Location:
Veterinary Medicine Building
Pay Grade:
Professional Hourly
Job Description:
The LSU Small Animal Hospital is seeking a self-motivated, compassionate, animal loving individual to be part of our patient care team. Our Internal Medicine and/or Cardiology Patient Care Coordinator will work within the Internal Medicine and/or Cardiology acting as a client advocate, ensuring that each client experience matches the excellent care offered to their pets. They will be responsible for coordinating the Client Service activity of patients within the Primary Departments, as well as various sub-specialty clinics. The individual will be responsible for scheduling patients with the team, rDVM communication, record keeping, while facilitating and encouraging a positive client experience for all. The patient care coordinator should have excellent analytical skills to be able to understand and explain procedures and protocols of the department offered to the patient. Shifts vary depending on needs of the area. This position is considered essential personnel and participates in Holiday rotations and other times when the hospital remains open.
40% Responsible for the tracking, coordination and communication of patient referrals. Ensures complete and accurate patient registration, including demographics and current insurance information. Handles requests from referral sources and provides relevant information and data. Serves as point person for multidisciplinary evaluation process to include patient scheduling, third party communications, and internal communications. Prioritizes referrals by their urgency and addresses them in a timely manner. Assembles information concerning patient's clinical background and referral needs. Reviews details and expectation of referral with the potential client. Assists clients in solving potential issues related financially or to social barriers. Ensures that referrals are addressed in a timely manner. Reminds clients of scheduled appointment. Communicates with referral sources to ensure patient information/ registration is complete. Communicates patient updates between program and referring source. Document all information in correct systems, databases, etc. Verify all proper forms and treatment approval obtained. Notate any concerns regarding the patient, such as, aggressive behavior so that proper alerts maintained within the electronic medical records.
30% Offer any assistance that may make the visit more comfortable for the client. Engage client by offering services such as the CareCredit application or information regarding the Client Portal. Review information with the client and offer clarification if needed. Assist in collecting proper deposit/payment for services to be rendered while properly explaining the financial policies of the VTH. Relay any information between the service providers and the client, as needed. Communicate with primary and ancillary services to provide client with appropriate updates on the patient's visit.
20% Assist in all forms of service communications, including assisting in emails, prescription refills, and etc. Maintain constant communication with clinicians and/or house officers to ensure that the patient's discharges are finalized, appropriate diagnosis codes are entered, and the patient's visit list is finalized. Ensure that the client receives the discharge summary. Call back client the following day post-discharge to ensure they understand all information sent home, answer any questions to the best of your abilities, and provide excellent communication and services to the client.
10% Other duties as assigned
Minimum Qualifications :
Bachelor's Degree OR Associate's degree in veterinary technology OR CVT or equivalent OR 3 years of experience in a working environment with similar duties.
Special or Physical Qualifications:
May be Required to work a variety of shifts including nights, weekends, and holidays
Per PS 18- This position is a part of the Emergency Response Personnel - these personnel are linked with the hospital during any emergency response event and are expected to report in and perform as outlined in the emergency response plan.
Required to be capable of lifting up to 50 pounds, standing or walking for prolonged periods, able to reach above and below the shoulder, vision (near sight), vision (far sight), kneel or sit on the floor, push/pulling, grasping, climbing, crawling bending, squatting, and/or twisting.
Compensation/Benefits: Competitive offer, dental, and vision insurance, 401(k) with match, paid CE, Paid holidays accrued up to 14 days per year, accrue annual leave and sick leave based on position classification, tuition exemption, wellness and mentorship programs, and more.
We teach. We heal. We discover. We protect. Join us at LSU Vet Med as we make a profound difference in global health!
Additional Job Description:
Special Instructions:
Please be sure to fully complete the experience section of the application, listing out job duties and average weekly hours worked. Resumes can not be accepted in lieu of a completed application. Please provide three professional references including name, title, phone number and e-mail address. Please attach ALL required documents under the "Resume/CV" section of your application. Transcripts are required to be attached to your application for college training to be considered when reviewing qualifications (if applicable). An offer of employment is contingent on a satisfactory pre-employment background check.
Please direct any questions to Katelyn Downey at
Posting Date:
May 3, 2024
Closing Date (Open Until Filled if No Date Specified):
May 17, 2024
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
Essential Position (Y/N):
Y
LSU is an Equal Opportunity Employer and SAME Agency:
LSU is designated as a State As a Model Employer (SAME)
agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (
).
HCM Contact Information:
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at or email
. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
