We pride ourselves on our commitment to excellence and our passion for customer satisfaction.
Job Description:
We are seeking a highly skilled and experienced Call Center Representative to join our team. The ideal candidate will have a minimum of 2 years of experience in a call center environment, with a proven track record of delivering outstanding customer service.
Responsibilities:
Handle a high volume of inbound and outbound calls in a timely and professional manner
Provide accurate information and assistance to customers regarding products, services, and inquiries
Resolve customer complaints and escalate issues as needed to ensure customer satisfaction
Document all customer interactions and maintain accurate records in our database
Meet or exceed established performance metrics, including call quality, productivity, and customer satisfaction ratings
Collaborate with team members and other departments to improve overall customer experience
Requirements:
Minimum of 2 years of experience in a call center or customer service role
Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency in using call center software and CRM systems
Flexibility to work various shifts, including evenings and weekends if required
High school diploma or equivalent; college degree preferred
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
Additional Skills (none specified)
