Call Center Customer Service Agent

Job summary
EnergyCare is seeking qualified Customer Service AgentsExcellent customer service and communication skills requiredFlexible working hours, paid training, salary plus bonuses
Job seniority: entry level
Responsibilities
• Take incoming calls from new and existing customers• Handle customer inquiries and concerns quickly and accurately• Assess customers' needs to achieve satisfaction• Review and update personal and financial information• Interact with other functional groups for customer satisfaction• Meet productivity and quality goals• Work with multiple computer applications and databases• Follow communication procedures, guidelines, and policies• Safeguard customer information• Engage customers and provide excellent service
Requirements
• Dependable with excellent attendance• 1-2 years of customer service experience required• Proven customer support experience or client service experience• Strong and effective communication skills• Ability to quickly learn program and product knowledge• Attention to detail and accuracy• High School diploma or equivalent• Pass a background screening and drug test
Key Skills Needed
• Excellent customer service• Strong communication• Attention to detail• Ability to learn quickly• Multitasking• Computer skills• Problem-solving
Benefits
• Weekly bonus potential based on performance• Engaging weekly games and incentives• Paid Time Off and Holiday paid time off after 90 days of employment and 30+ hour schedule• Health, dental, vision, life and other ancillary benefits