Position: Call Center Assistant - Work from home
Company: AES
Location: Dallas, Texas, US
Job Type: Part-time
Seniority: Associate Level
Years of Experience: 2
Responsibilities:1. Answer incoming calls and respond to customer queries in a professional and courteous manner.2. Assist customers in navigating the company's products and services.3. Provide accurate information about products or services to customers.4. Resolve customer complaints or issues in a timely manner.5. Input and update customer information in the database.6. Collaborate with team members to ensure optimal customer service experience.7. Meet or exceed productivity and quality goals set by the company.
Requirements:1. 2 years of experience in a customer service or call center role.2. Excellent communication skills, both verbal and written.3. Dedication to providing exceptional customer service.4. Reliable and able to work independently.5. Strong cooperation and adaptability skills.6. High school diploma or equivalent.7. Proficiency in using computers and software applications.
Personality traits: Dedicated, Reliable
Soft skills: Cooperation, Adaptability
Benefits:1. Disability insurance2. Relocation allowance3. Company-provided equipment
Working environment:At AES, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team members work collaboratively to achieve our goals and deliver exceptional service to our customers.
Deadline to apply: May 17, 2024
Equal Opportunity Statement:AES is an equal opportunity employer and prohibits discrimination against any employee or applicant on the basis of race, color, religion, national origin, sex, age, disability, or any other classification protected by applicable law. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.