CAPITAL is seeking a proactive and customer-focused Business Development Center (BDC) Service Representative to join our team. The BDC Service Representative will play a crucial role in managing service-related inquiries, scheduling appointments, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a commitment to delivering high-quality service to our customers.Welcome to CAPITAL, a distinguished ensemble of 20 automotive and powersports franchises across the state of North Carolina. Our roots run deep in the automotive industry, embodying a rich tradition that, despite our expansive growth and a vibrant team of over 1,500 dedicated employees, maintains the warm, inclusive culture of a family-owned business. At CAPITAL, we pride ourselves on not just our vast selection of high-quality vehicles but on a legacy of fostering strong community ties and building lasting relationships with both our customers and team members. We are in search of passionate individuals who are ready to accelerate their careers in an environment that champions professional development, innovation, and a commitment to excellence. Join us in driving the future of automotive retail, where every employee is a valued member of the CAPITAL family!BDC Service Representative Compensation and Benefits:Competitive PayHealth Insurance* PTO* 401(K)BDC Service Representative Responsibilities:Respond promptly to incoming service-related inquiries via phone, email, or online channels.Gather information from customers regarding service needs and concernsCoordinate with service advisors and technicians to optimize appointment availabilitySchedule service appointments for customers based on their preferred date and timeConduct follow-up calls or communications to confirm and remind customers of scheduled service appointmentsFollow established BDC processes and guidelines for managing service inquiriesOther duties assignedBDC Service Representative Requirements:Experience in customer service or a related field is a plusPrevious experience in customer service, preferably in an automotive service or BDC environmentFamiliarity with service-related processes and proceduresExcellent verbal and written communication skillsEffective problem-solving skills to address customer concerns and inquiriesProficient in using CRM systems and other service-related softwareAbility to find solutions that meet customer needsHigh level of integrity and ethical conduct in all customer interactions and service-related activitiesMust pass pre-employment background screeningsWe are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
