Are you a customer service expert looking to make a difference in the banking industry We are seeking dedicated individuals to join our team as Remote Banking Customer Service Specialists. With over a century of experience we provide a wide range of financial services to individuals businesses professionals and the medical community.
Why Choose Remote Work with Us Join a leading force trusted provider of financial solutions serving clients through a network of branch offices telephone banking online banking and ATMs. Due to our recent merger we continue to expand our reach and enhance our services to better serve our customers
What to Anticipate Provide exceptional customer service to clients via phone email and chat.
Assist customers with inquiries account management and financial transactions.
Educate clients on banking products services and digital platforms.
Resolve customer issues and concerns in a timely and efficient manner.
Requirements Strong probing and investigating skills. Attention to detail for accurate case management. Passion for customer service and delivering empathetic responses. Selfstarter with the ability to work independently Act as a brand ambassador embodying the Home Improvement brand. Ensure the security of customers information and wellbeing. Pass a background check and drug screening.
Commit to 1525 hours per week (some clients may have weekend requirements).
Ensure a quiet distractionfree work environment.
Meet the minimum computer specifications required by the client (laptop or desktop).
Possess a USB headset with a microphone (required for certification training).
Have a hardwired broadband internet service (DSL Cable or Fiber Optic connection). Purchase a call center noisecanceling headset connecting to your computer via USB. Benefits Zero Commute : Forget about traffic jams and fuel expenses. Welcome to a job that comes to you.
Home Office Perks : Work in comfort. Say goodbye to dress codes and hello to productivity in your personal space.
Flexible Scheduling : Manage your work hours to fit your life not the other way around.
Competitive Compensation : Enjoy attractive earnings while making a tangible impact.
Professional Development : Grow your skills in a dynamic everevolving industry.
Supportive Culture : Be part of a team thats committed to excellence and supportive of your professional journey.
Health and Wellness : We offer comprehensive health insurance plans including dental vision and life insurance through Stride Health.
If youre passionate about providing exceptional customer service and ready to join a reputable financial institution we want to hear from you! Apply now to become part of our team of Remote Banking Customer Service Specialist.
Experience: Minimum of 2 years in a customer service role. Home Office Setup: A quiet, professional workspace is essential. Ambient noise should be minimal to ensure focus and professionalism. Internet Requirements: A stable, high-speed internet connection (75+ Mbps download, 10+ Mbps upload) is crucial. Please note, that WiFi connectivity is incompatible with our client applications; an Ethernet connection is required. Communication Tools: Must have a phone readily available for support and assistance. Educational Background: Possession of a high school diploma, GED, or equivalent. Language Skills: Excellent command of English, both in writing and speaking, is a must. We value strong grammatical skills and the ability to communicate clearly and professionally with consumers. Work Ethic: A strong dedication to your work and the ability to excel in a fast-paced environment are key. We 're looking for committed individuals with a strong work ethic. Communication Proficiency: Exceptional written and verbal communication skills are non-negotiable. We pride ourselves on excellence in customer interactions. Technical Savvy: General knowledge of PCs is required to navigate our systems effectively. Background Check: Candidates must be able to successfully pass a background check. Scheduling Flexibility: Availability for a flexible schedule that includes days, nights, and weekends is required.
