Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.. Direct and supervise all functions, duties and activities for the Bakery department. Support the day-to-day functions of the Bakery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions: Promote trust and respect among associates. Communicate company, department, and job specific information to associates. Establish performance goals for department and empower associates to meet or exceed targets. Develop adequate scheduling to manage customer volume throughout hours of operation. Train and develop associates on performance of their job and participate in the performance appraisal process. Adhere to all local, state and federal laws, and company guidelines. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. Prepare bakery items per customer requests using proper bakery equipment. Offer product samples to help customers discover new items or products they inquire about. Inform customers of bakery specials. Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink. Recommend bakery items to customers to ensure they get the products they want and need. Use all equipment in deli such as the refrigerators, freezers, and ovens according to company guidelines. Prepare foods according to the food temperature logs and follow cooking instructions. Display a positive attitude. Develop and implement a department business plan to achieve desired results. Understand the store's layout and be able to locate products. Create and execute sales promotions in partnership with store management. Prepare and submit seasonal critiques for the sales and merchandising supervisor. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Monitor and control expenses for the department. Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory. Plan, organize and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering,. Adhere to all food safety regulations and guidelines. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Notify management of customer or employee accidents. Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud. Must be able to perform the essential functions of this position with or without reasonable accommodation. Behaviors/Skills: Some of the Leadership Behaviors needed to successfully perform this position are:
Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers' expectations, gains customers' trust and respect. Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens. Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals. Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust. Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work. Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals. Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace. Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards. Minimum Position Qualifications: Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Ability to handle stressful situations Current food handlers permit once employed Desired Previous Job Experience High school education or equivalent preferred Management experience preferred Bakery experience Retail experience· About Kroger: With nearly 500,000 associates nationwide, we're a big company with lots of small, supportive communities. Big opportunities in a place that feels like home is one of the reasons Kroger is a great place to work. We genuinely care about each other, giving back and helping out. We want you to feel inspired to stay and feed your future.
