Title:
Background Screening Team Lead @ Wilmington, DE
Terms of Hire: Full Time.
Salary: $ Open K/ YR + Benefits.
Job description
The People Operations team within the HR Platforms & Infrastructure at Client is responsible for the effective delivery and support of all employee and talent related operational activities across the HR function globally. The function is comprised of the following: contactHR, Talent Acquisition Operations, Background Screening, and Talent Management Operations. We are seeking an enthusiastic individual who is passionate about providing excellent client service with a process improvement and risk management mind set to join our Background Screening team. The team is responsible for partnering with our external background screening administrators and various internal partners, to support compliant and streamlined screening processes across Client.
Key Responsibilities:
Lead the Americas Background Screening team to support the screening process for new hires, re-hires, and 3rd party workers, in compliance with regulatory requirements while following Client policies.
Execute the employee re-screening program: send communications, adhere to re-screening timelines, and answer employee questions throughout the process.
Adjudicate background screening and drug screen reports to established standards following the Client standard process and controls to mitigate risk, while using sound judgement and escalating as appropriate through a predefined escalation matrix.
Act as the regional Americas point of escalation on discrepant screening results and work within the approved matrix to lead to resolution
Manage key local vendor relationships, monitor performance, and escalate issues to the global lead as needed
Support additional programs related to an employee's eligibility to work for Client, which may include right to work, I-9 verification, and regulatory reference completion.
Maintain all relevant documentation aligned with Client's policies and local privacy laws.
Maintain a central repository for all background check documentation with an effective tracking mechanism for re-screening to be used across HR, Legal and Corporate Security
Stay up to date with the regulatory landscape as it impacts the screening process while ensuring a smooth user experience
Recognize opportunities to streamline processes and enhance the user experience throughout the screening process, present recommendations and actively lead all change initiatives to completion
Create simple and clear end to end process maps and educate stakeholders around necessary requirements, including knowledge-sharing within the Global background screening team, HR and with key partners
Skills and Requirements:
Bachelor's degree and 5-8 years previous experience in related field; experience in HR, compliance, background screening or related field preferred.
Demonstrated understanding of human resources policy, practice and legal regulations
Demonstrated understanding of screening regulations (e.g., FCRA, drug testing, ban-the- box, laws limiting the use of credit history, etc.) preferred
An ability to manage a large volume of varied requests, in a fast-paced environment while delivering with accuracy and speed.
Experience working in a global organization
Proven people management skills and track record of building high performing teams.
Strong verbal and written communication skills in English, including the ability to effectively communicate with all levels of candidates/employees via phone and e-mail.
Verbal and written communication skills in languages other than English are desirable.
Strong organizational, analytical, and problems solving skills.
Process-oriented, with a high level of attention to detail and the ability to use critical thinking to solve a problem.
Adherence to strict procedures and documentation requirements
Maintain an extremely high degree of judgment,confidentiality and discretion
The ability to flex solutions to changing demands: anticipating the local, regional, global impact.
Experience working across cultures and in a matrixed environment (preferred); proven ability to work independently but also to build and sustain high performing partnerships, both locally and globally.
A strong work ethic – ability to work on their own initiatives and manage own time effectively.
Strong interpersonal skills, flexible, team-work oriented and comfortable working with remote team members.
Proactive and result driven mindset.
Ability to build effective and trusted relationships across Stakeholders as well as the HR function.
Experience with Consumer Reporting Agency platforms a plus.
Proficient in Workday, Microsoft Excel, Outlook and PowerPoint.
You Will Enjoy:
An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!
Apply today to learn more and be part of our Growth story.
All applications will be kept strictly confidential and once shortlisted, our team will be in touch with you for further discussions.
Department: Direct Clients
This is a full time position
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