Automotive Service Advisor

Diehl Automotive is growing and expanding! We are looking for experienced Automotive Service Advisors at several of our Massillon locations. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to train the right candidate.As a Service Advisor you will:Greet customers in a timely and friendly mannerObtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair orderAdvise customers on the maintenance intervals according manufactures specificationsProvide customers with a complete and accurate estimate for labor and partsProvide customers with a detailed breakdown of all charges for the services performed to their vehicleObtain prior authorization from the customer or warranty company of repairs that need to be completedHandle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progressVerify manufacturer and extended warranty coverageExperience:Customer Service: 2 years (Preferred)DMS experience (preferred)Benefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offRetirement planVision insuranceWe offer competitive wages and embrace a "promote within" philosophyQualifications:Clean driving recordTime management skillsCommitment to 100% customer satisfactionHave basic computer skills to include typing and Microsoft ExcelBe organized, professional and courteousCustomer and employee satisfaction are our priorities, and it shows! Our employees can expect excellent benefits as well as a fun, enriching work environment. Apply today and see the Diehl Difference!