Automotive Assistant Service Managerasm

Automotive Assistant Service Manager/ASM Mike Johnsons Hickory Toyota Family Owned & Operated Dealership Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met then our dealership may be your next career home. We need more than an Assistant Service Manager; we need an expert in the art and science of customer servicesomeone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Job Responsibilities Attitude is everything greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using lowpressure highintegrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements Experience preferred but not required Benefits Compensation is based on experience and is competitive with the retail automotive industry.
We offer excellent benefits. Our company maintains a strong policy of equal employment opportunity for all associates. We hire train promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.