We are hiring an organized Automotive Assistant Manager/Service Writer to join our diverse team at Meineke Car Care Center in Branford, CT.
Growing your career as a Full Time Automotive Assistant Manager/Service Writer is a fantastic opportunity to develop excellent skills.
If you are strong in cooperation, critical thinking and have the right personality for the job, then apply for the position of Automotive Assistant Manager/Service Writer at Meineke Car Care Center today!
Description Overview
Meineke Car Care of Branford is seeking a motivated, performance driven store manager to lead our team. This family owned and operated location wants a manager with a proven track record to take the location to the next level. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience not necessary but interest is preferred. Here at Meineke we believe in an incentive based pay structure. Those with high productivity will be compensated accordingly, the sky is the limit!
Terms to be discussed with applicant and are dependent on experience level. Responsibilities / Duties
Customer Service
• Put the customer first. Go above and beyond to WOW the customer
• Maintain "YES COMPANY" atmosphere. Find ways to say yes to customers and ensure they leave satisfied
• Follow company procedures for welcoming customers & checking them in for service, gathering information, explaining
the inspection process, and collecting signed work orders before any work is done
• Follow company procedures for educating customers on inspection results for their vehicles, communicating the benefits
and value of any needed work, answering any questions, and performing any needed repairs
• Follow company procedures for checking out customers - reviewing any work done, seeking feedback, scheduling
follow-ups, etc.
• Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as
they arise
• Verify that inspections are being performed consistently and accurately on all vehicles. Spot-check & maintain training on
inspection procedures as needed
• Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily
• Manage daily customer callback process to ensure calls are being made & appointments are being set
Scheduling
• Create weekly schedules to keep center staffed appropriately for projected sales volume
• Adjust schedule as needed to cover absences, meet demand, or improve center profitability
• Proactively note and plan for holidays, local events, and other things that might impact center sales
Sales
• Meet weekly and monthly sales goals
• Proactively generate appointments to increase sales
• Assist in planning and executing appointments as needed to drive sales and meet center goals
Phone
• Follow company phone procedures at all times, including daily role-play to maintain skills
• Listen to recorded calls on a regular basis; identify areas for improvement
Point-of-Sale
• Maintain detailed knowledge of point-of-sale system. Be able to build a repair ticket quickly and efficiently
• Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct
• Verify full documentation on every ticket - inspection sheet, estimates, work orders, final invoice, battery test form, etc.
• Accurately enter pricing and cost of goods into point-of-sale system on every ticket
Hiring
• Keep center fully staffed by hiring technicians and other center staff members as needed
• Screen candidates thoroughly and ensure that all team members meet center standards
• Proactively recruit and maintain a pipeline of potential technicians
• Maintain accurate and complete personnel records at all times
Back Office / Financials
• Maintain accurate daily records of all customer transactions & daily center business
• Track cores, returns, warranty claims on a daily basis to ensure accuracy
• Manage gross margins
Center Upkeep
• Proactively work to maintain clean, comfortable and professional store image at all times
• Assist as needed in any regular store maintenance
• Handle cores, returns, inventory deliveries and other center upkeep tasks as requested
• Perform closing duties as needed (close day in point-of-sale system, bank deposits, cash audits, etc.)
Teamwork / Culture
• Be a team player. Help other people meet their goals
• Train & teach new team members as needed
• Contribute to a positive, productive team environment
• Maintain a positive, productive culture among all center team members
• Encourage teamwork, positivity, and accountability among all team members Qualifications / Skills
• 5+ years of experience as sales / customer service leader. Ability to think creatively when dealing with customers
• Experience working with point-of-sale software or complex Windows software
• Excellent people and phone skills
• Proactive self-starter
• Ability to multi-task
• Interest in automotive industry Benefits: • Medical insurance • Dental insurance • Vision insurance • Paid Holidays • Paid vacation and sick time Requirements Must be able to lift 50 lbs Must have a valid drivers license Must be able to Write up Estimates and Talk to Customers Must have minimum of 3yrs automotive experience Company Information
As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In nearly 900 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.
A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.
Meineke Car Care is seeking a motivated, performance driven Service Advisor to join our team. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience not necessary but interest is preferred.
Meineke Car Care Centers, Inc. is a franchise-based international automotive repair chain with more than 900 locations. The chain is ranked #52 in the Franchise 500 and #54 in America's Top Global.
Benefits of working as a Automotive Assistant Manager/Service Writer in Branford, CT:
? Learning opportunities
? Advancement opportunities
? Advantageous package
