Assistant Food & Beverage Director Location Glens Falls, NY : Assistant Food & Beverage Director The Queensbury Hotel is looking for a passionate and motivated leader to join the Food & Beverage team. The Assistant Director's primary purpose is to oversee the daily Food and Beverage operations in support of the Food & Beverage Director. Job Duties Complete scheduled inventories and ensure proper administration processes are followed. Responsible for reviewing scheduling, entering scheduled times, and monitoring payroll. Collaborate with the Food and Beverage team to create and implement new programs and offerings. Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff. Assist in selecting, coaching, training, and developing staff. Responsible for ensuring the service team is properly trained to deliver exceptional service. Executes all menus, promotions, and programs as outlined by the Food & Beverage Director in accordance with company standards. Monitor Banquet events and ensure everything is set accurately and standards are met. Monitors and provides bar inventories, linen inventories, glassware inventories, flatware inventories and China inventories. Create and implement promotional plans to drive business to all revenue centers. Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Participates in the budgeting process for areas of responsibility. Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement. Conduct regular departmental meetings. Attend hotel meetings; ensure those daily pre-shift meetings conducted with all team members prior to all events and dining room shifts. Maintain cleanliness and health code standards. Schedule staff to reflect daily occupancy and reservations in order to Monitor and control payroll and other expenses. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of Digital Dining, Heartland Time, Opera Cloud beneficial. Knowledge of Microsoft Office and general computer skills required. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments. MINIMUM QUALIFICATIONS High School Diploma or Equivalent Required 3 years prior F&B experience recommended. 2 years of supervisory experience required.
