We are looking for a motivated, high energy candidate who would love supporting our students and families. The Assistant Director is responsible for leading the day-to-day administrative tasks and quality customer service in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks. The Assistant Director provides a positive first impression for potential and existing customers, fields calls from customers, schedules appointments, and coordinates community and school marketing events.ESSENTIAL JOB FUNCTIONSLeads day-to-day administrative tasks and quality customer service such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasksManages the day-to-day operation of the CenterAssists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointmentsAssists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center suppliesGreets and assists students, parents, and potential customers according to Sylvan standardsFields inquiry calls from potential customers; Fields calls from current familiesSchedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current familiesAssists Center Directors with maintaining the professional appearance of the Center according to Sylvan standardsSupports standards and procedures to ensure student safety and well-beingMay assist teachers with preparation for instruction; Gathers and prepares materials as appropriateKNOWLEDGE REQUIREDAssociates or four year degree preferredCustomer service experience; Retail sales experience preferredExperience using full suite of Microsoft Office applications and other standard business applicationsKnowledge of general office equipment such as copiers, printers, and office phonesSKILLS AND ABILITIES REQUREDStrong customer service, interpersonal and communication skillsStrong word processing, data entry, and other administrative skillsProven ability to effectively use consultative sales skills when serving customersProven ability to communicate effectively in writing; Ability to proofread and edit copyStrong organizational skills; Proven ability to manage multiple tasks and be flexibleAbility to occasionally lift and/or move up to ten poundsPOSITION TYPEIn person position at Dublin or Lewis Center location.Part time hours. * School year hours: Typically Monday - Thursday: 3-8pm and some Saturday mornings.Summer hours: Typically Monday - Friday: 9a-1pm and/or 3-8pmHourly pay starting at $15401K and employer matching eligibleadditional benefits availableThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.
